FAQ

Product

The AC outlet version of Hide will retail at $9.99 and the smart covers are planned at a target price of $99.99 each. The more the embedded device is evolved and complex, the higher its price will be. We can not have full control of the retail price at this stage, but there will be a good range of products available for anyone at a reasonable price.

Yes, at any time. All you have to do is to contact us via this website and claim your deposit back. Doing so will void all the discount and advantages that came with the pre-order

Hide has been on sale in Europe since 2012 and it is installed in more than 1 million pieces.

For the AC outlet, yes, the product shown is exactly the one you’ll get; for the AI & Home Automation covers, some changes will apply to the devices shown on this website as the project is at an engineering stage so far; moreover, there will be other smart covers to come in the near future. Keep in touch with us on our website and social profiles to get all the news.

Yes, Hide installs in the most widespread 2-gang electrical boxes. If you want to receive a full compatibility list, please contact us.

Availability

Yes, it takes longer to deliver but yes. The price does not include any custom duties, which will have to be calculated depending on quantity and destination.

Hide is covered by a 2 year warranty that operates worldwide; should your Hide outlet or device need repair service, please contact us and an operator will handle your case right away and eventually repair or replace the item if needed.

Hide is being launched in the U.S. for the first time. While the AC outlets are ready, during the last part of this 2018 we’re still waiting for the certifications needed by U.S. authorities to actually retail the product; with regard to the AI & Home Automation smart covers, instead, that is still a project that will take another year to reach retail stage.

Technical questions

No, if you install it properly. Before starting any operation, always remember to take electricity off the entire system by switching off the top breaker. Also, it is recommended that installation is carried out by a trained professional. Doing otherwise may result in harm and damage to people and things, for which our company bears no responsibility.

Hide mounts standard electrical socket, manufactured in USA by Leviton®, Inc.

All you have to do is to turn down the general electricity switch, take the old outlet off the wall by simply undoing the screws and the wiring, reconnect the wires to Hide’s Leviton® sockets and put Hide inside the same 2-gang electrical box that’s mounted into your wall. It is recommended that installation is carried out by a trained professional. Doing otherwise may result in harm and damage to people and things, for which our company bears no responsibility.

For sure a Nest® thermostat, a CCTV camera, a fragrance diffuser, a loudspeaker. Prototypes of smart covers embedding Google® Home and Amazon® Alexa™ voice assistant have been developed to functional stage. We’re receiving and evaluating ideas for Hide covers from a high number of manufacturers, so we’ll see what will happen! Stay in touch with us to find out!

Business questions

We’re always open for partnerships. Contact us and let’s get in touch!

Hide is a project with a high potential and a long road to run ahead. The possibility to invest in Hide spans from pre-order deposits to a much consistent (and variable, depending on your possibilities) purchase of Hide shares.

Of course, Hide will make your workspace smarter and more secure for your co-workers and customers. In many cases, we can also provide native brand customization.